SAS Flex3.0.8

SAS Flex gives you full control of your answering service right from your phone. Stay connected to your callers, review call activity, and manage your on-call team from anywhere. With SAS Flex, you can listen to calls, read transcripts, send and receive text messages, adjust schedules, and keep your operators informed in real time - all from one easy-to-use app.

Build stronger customer relationships, improve quality assurance, and make sure your business never misses a call.

With the SAS Flex app, you’ll be able to:

. Review every call in detail - listen to recordings, read transcriptions, rate call quality, and add notes for your team.
. Text your callers directly and receive SMS replies right inside the app.
. Tag and organize calls to keep your account clean and searchable.
. Rate and review calls to help improve quality assurance and operator performance.
. Block unwanted callers and manage IVR call activity.
. Adjust your on-call staff schedule on the go, so the right person always gets the right call.
. Add and edit FAQs to keep our operators updated with the latest business information.
. Post operator alerts for urgent updates, special instructions, or quick internal messages.
. View real-time reports, including minutes used, plan details, and balance information.
. Place your account on “Hold My Calls” when you want to temporarily stop warm transfers.

About Specialty Answering Service:

Specialty Answering Service provides live and AI-assisted answering solutions for small and midsize businesses. Our professional receptionists answer calls, dispatch messages, and support your team 24/7 - helping you build trust with every customer interaction. Over 5,000 businesses rely on SAS to manage their communications and keep operations running smoothly.

Try Specialty Answering Service free today and experience how effortless great customer communication can be.

Version History This update includes a minor updates to the in-app calling feature. 3.0.8 Sep 8 This update includes security enhancements, performance improvements, and a few minor updates to make the SAS app more reliable and easier to use. 3.0.7 Aug 18 Minor bug fixes 3.0.6 May 1 Minor bug fixes 3.0.4 Jan 28 Minor bug fixes and improvements. 3.0.3 Jan 18 A refreshed app icon, corrected outcome color labels, and minor performance improvements. 3.0.2 Jan 15 In this update, we’ve added a new way to place calls and fixed a few issues to improve reliability:

- You can now place outbound calls directly in the app, with calls showing as your SAS number.
- Fixed an issue that could prevent password reset emails from being sent.
- Resolved a display issue where long operator notes could be cut off in Call Details.
- This update also includes general improvements and bug fixes. 3.0.1 Jan 7 This update brings a major boost to your SAS Flex experience — making it easier than ever to stay connected, informed, and in control.

• Send and receive SMS messages directly in the app to stay in touch with callers.
• Playback speed controls for listening to call recordings your way.
• Call transcriptions now available for faster call reviews.
• On-call management lets you add or remove scheduled employees on the fly.
• Push notifications alert you instantly for new calls and incoming SMS messages.
• FAQ editor to add or update answers for our operators in real time.
• Hold My Calls feature lets you pause warm transfers and post a reason why you’re unavailable.
• Plan overview now includes your current plan, credit card on file, and balance details.
• Plus, general performance enhancements and bug fixes for a smoother experience. 3.0.0 10/14/2025 Minor bug fixes 2.0.2 03/06/2024 Some minor bug fixes. 2.0.1 03/05/2024 We've just released a new version with performance enhancements and a ton of added features to make your mobile answering service journey even smoother! 2.0 02/29/2024 This release includes some minor fixes and improvements. 1.3 03/25/2021 This release includes the ability to add notes to a call, and to review any notes already added by you or other people on your team. We've also added an integration with your contacts to display the caller's photo. Last but not least, we've also made some minor bug fixes. 1.2 11/12/2020 This release adds the ability to listen to telephone calls. It also adds more information to the call details panel including the length of the call, patch time, and the script name associated with the call. We've also made some minor bug fixes. 1.1 11/05/2020 1.0 10/27/2020